ESSENTIAL DUTIES & RESPONSIBILITIES:
1.Process warranty return requests from customers and ensure compliance with company policies.
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Coordinate with customer, logistics, and technical support teams to facilitate the return process.
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Arrange inspection of returned products to determine the validity of warranty claims.
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Maintain accurate records of all warranty returns and related documentation.
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Communicate with customers regarding the status of their warranty returns and provide updates as needed.
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Analyse warranty return data to identify trends and areas for improvement.
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Assist in development and implementing policies and procedures for warranty returns.
8.Work with the accounts team to resolve any financial queries.
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Ensure compliance with security requirements, including information security, data protection, and prototype protection, to maintain the highest standards of information security at the level required by our customers.
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Supports all company and department activities associated with meeting the goal in the “Presidents Message”.
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Adopts and practices Kaizen principles and concepts, participates in continuous improvement and GEAR activities.
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Follows all general procedures as indicated in the General Procedures section of the Level 3 Procedures Manual.
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Supports and adheres to policies, procedures, and operational guidelines related to established quality management systems (e.g. TS 16949, ISO 90012014).
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Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
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Additional duties and responsibilities as assigned.
To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90
If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.
For more detail, salary and company information, use the apply link
