Zone Managers
Application Deadline: 14 March 2025
Department: Public Event Casual Support Team
Employment Type: Zero Hours
Location: Silverstone
Description
The Formula 1 British Grand Prix is one of the biggest sporting and music events in the UK, welcoming nearly half a million people through the gates over 4 days. With the F1 taking to the track to provide high octane action and chances for the fans to get close to their heroes in pit walks and fan forums, the British Grand Prix has so much more with the off-track entertainment for all ages and 4 huge music concerts thrilling fans into the evenings.
The Zone Manager role is crucial for the delivery of the British Grand Prix, with fan experience and safety as top priorities. We are therefore seeking experienced, dynamic and motivated individuals with experience in delivering large scale events operating on greenfield or semi-greenfield sites to join our team.
With nine different zones each with a unique feel and entertainment offering, being a Zone Manager is an exciting and challenging role. You will hold overall responsibility for the set up and de-rig of your specified zone, taking responsibility for the health and safety aspects of the build, in conjunction with Silverstone’s health and safety advisors and appointed contractors. Over the event you will have operational management of your zone, including opening and closing the area (depending on shift), ingress and egress of the public, incident management and reporting, and crowd management in conjunction with Safety Officers and Silverstone Event Control. Within your zone you have responsibility for a number of zone staff and volunteers throughout the live event and will be the main point of contact for contractors and entertainment providers working in your area. Depending on your zone you may also be involved/lead a number of Operational plans throughout the weekend working closely with our full-time events team.
Silverstone is proud of its 98% customer satisfaction rating and as Zone Manager you will be a customer service ambassador taking responsibility for ensuring a high level of customer care and high-quality standards are maintained throughout the event by proactively working in partnership with our dedicated volunteer Race Maker Team, Zone Staff and venue contractor partners. Training and event specific information will be provided, and applicants must be available to attend a full training day in May.
Rate: £277.20 per day
Key Relationships
- Silverstone’s Event Management Team
- Direct relationship with Silverstone’s Volunteer Manager
- Silverstone Base (Event Control)
- Safety Officers
- Zone Team (Zone Assistant, Race Maker Team Leaders, Race Maker Volunteers, Info Point Staff)
- Customer Service Team
- Security Zone Manager
- Venue Services
- Retail Teams
- F1 entertainment and retail team
- Health & Safety Manager and advisors
- 3rd party venue Contractors and Suppliers
Key Responsibilities
- Oversee and manage the set up and de-rig of your specified zone by working closely and building partnerships with other functional areas such as caterers, venue management, cleaning, waste and security among others.
- Complete pre, mid and post event zone inspection to ensure your specified area is fully functional, clean, safe and ready for spectators.
- Proactively and efficiently manage the Silverstone brand standards in team presentation, co-ordination, monitoring, and delivery of all Silverstone customer facing roles in your allocated zone, throughout the day.
- Maximise the team to deliver exceptional customer service with a focus on providing accurate race day information via daily briefings and motivating your team.
- Complete hourly checks of all customers public services, catering and grandstands to include monitoring the levels of queues, cleanliness and rubbish disposal.
- Monitor crowd safety within your zone, including grandstands, walkways, and pinch points.
- Be the main point of contact for Event Control within your zone; proactively liaise and escalate any potential public crowd or operational issues to ensure the customer experience and health and safety standards are maintained.
- Proactively problem solve minor issues within your zone escalating to Event Control where required. Ensure all incidents, near misses and issues are logged and updated within the Halo system.
- Carry out pre and post zone review to identify and capture event successes and any operational learnings or team development needs.
- In an event of an emergency act as a point of contact and take instructions as per the Serious Incident Planning (SIP) guidelines.
- To manage the volunteer Race Makers and Zone Staff within the Zone and oversee the allocation of breaks, monitoring level of service and assisting with escalated queries.
- Manage relationships and be point of contact for contractors working within your zone over the event, including assisting with welfare and dealing with any issues that arise.
- Oversee and deliver pre-briefed operational plans as required within your zone.
Skills, Knowledge and Expertise
- A relevant business or events degree (or equivalent experience)
- Minimum of 4 years’ experience working within the events industry ideally working on major public events operating on greenfield or semi-greenfield sites
- Effective and motivational leader with the ability to cope under pressure in a busy and fast paced environment
- Excellent communication and interpersonal skills including the ability to influence effectively and build and manage relationships
- Strong health and safety awareness
- Excellent eye for detail with strong organisational and time management skills
- Ability to be proactive and self-motivated
- Passionate about customer care and excellent customer awareness always
- The highest standard of personal presentation
- Flexible approach to the working hours
