Description
Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.
Job Description:
This Full-Time role is for an entry level individual who can handle both IT and AV support tasks. You're responsibility will include maintaining essential IT operations, troubleshooting technical issues, and ensuring smooth AV equipment operation during events.
Requirements
Responsibilities:
IT Support:
- Maintain essential IT operations (OS, security, applications, servers, email, etc.)
- take on business-critical IT tasks and system improvements
- Research and evaluate emerging technologies
- Knowledge with Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace)
- Install, configure, and support workstations, peripherals, and printers
- Analyze needs, identify vulnerabilities, and improve efficiency/accuracy
- Implement application/software upgrades and troubleshoot performance issues
- Partner with employees on sharing software and hardware knowledge usage, providing technical support
AV Support:
- Assist in installing new A/V equipment and modifying existing systems
- Provide audio/video support before, during, and after events (concerts, races, rentals)
- Consult with clients, ensuring confidence in A/V equipment and event execution
- Adjust production setups based on changing client plans during events
- Help set up, break down, and troubleshoot A/V equipment
- Maintain and organize A/V equipment in storage rooms, including repairs and testing
Required Skills & Qualifications:
- Two years of experience in IT support
- Solid knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring
- Excellent interpersonal and communication skills (written & verbal)
- Ability to maintain confidentiality
- Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki)
- Certifications: CompTIA Network+, CCNA or equivalent
- Good understanding of 802.11 RF performance/reliability
- Experience with basic firewall configuration (Cisco ASA, FortiGate, pfSense)
- Familiarity with RF, Cable & IPTV solutions, fiber/copper networking
- Proficiency in troubleshooting, documentation, and organization
- Ability to maintain composure under pressure
Preferred Skills & Qualifications:
- Project management experience
- Professional IT certifications (CompTIA Security+, CCNP, etc.)
- Experience with Dante & Cobranet audio over IP systems
- Video over SDI and fiber
- IP and RF video systems
- BSS control systems
- Tricaster and/or similar video switchers
- DiGiCo and Yamaha mixers
- Bachelor's degree (or equivalent) in computer science, preferred
Scope:
- Support IT infrastructure at all events
- Respond promptly to emergency outages
- Work extended hours/weekends during major events
- Maintain a safe and professional work environment
Physical Demands:
- Ability to lift, carry, and maneuver equipment (up to 50-75 lbs)
- Stand, walk, climb stairs, and use hands for manipulation
- Full time, on site
Work Environment:
- Potentially loud environments requiring hearing protection
- Field operations under various weather conditions
- Occasional work in large crowds
EQUAL EMPLOYMENT OPPORTUNITY:
COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
