The CRP Training and Communications Lead will support the Customer Retention Program through development and delivery of training, communications, and marketing materials for dealer, field, and internal audiences. This role will help drive program understanding, adoption, and execution by coordinating educational content, webinar support, training channels, and feedback loops across stakeholders.
This role is ideal for a strong execution-oriented professional with exceptional presentation skills who can manage detail, coordinate across teams, and support multiple deliverables with a high standard of quality and responsiveness.
Major Duties and Responsibilities:
Training and education support
Communications and materials development
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Ensure communications are clear, actionable, audience-appropriate, and aligned to established program and brand guidance.
Dealer feedback, escalations, and stakeholder support
Qualifications:
Skills and Abilities
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2+ years of experience in marketing/customer experience.
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Strong communication, writing, and presentation skills.
Experience
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Experience in marketing, communications, training, CRM, dealer support, or a related field.
Education
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Degree in marketing, communications, business, education, or related field preferred.
Success Profile
The successful candidate will be a strong executor and communicator who can translate program needs into clear training and communications deliverables. They will bring consistency, responsiveness, and attention to detail while helping field, dealer, and internal audiences adopt and execute the program effectively.
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