Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (Evansville, IN + Bowling Green, KY + Nashville, TN) or be willing to relocate to Evansville, Indiana or a surrounding area approved by leadership within 60 days of the start date.
The Role
The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.
What You'll Do
-
Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
-
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
-
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
-
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
-
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
-
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
-
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
-
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
-
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
-
Resolve aftersales customer concerns, including but not limited to:
-
Service Parts Assistance Center (SPAC)
-
Customer Assistance Center (CAC)
-
Technical Assistance Center (TAC)
-
Goodwill, Warranty, and Policy Requests
-
Monitor and achieve key performance indicators (KPIs), including:
-
Demonstrate deep understanding of Service & Parts Operations, including:
-
Automotive Parts and Service Systems
-
Dealer Operating Reports & Fixed Ops Analysis Tools
-
Profit department structures and interdependencies
-
Consultative selling techniques
Your Skills & Abilities (Required Qualifications)
-
Bachelor’s Degree or equivalent professional experience.
-
3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
-
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.
-
Ability to travel up to 50% to different locations within your territory.
-
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
What Can Give You a Competitive Advantage (Preferred Qualifications)
-
Excellent oral and written communication skills, with the ability to inform and persuade effectively.
-
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
-
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
-
Builds and maintains strong internal and external relationships.
-
Drives results and leads change with confidence and clarity.
-
Communicates persuasively and informatively across all levels.
-
Applies analytical thinking to solve complex problems and make data-informed decisions.
-
Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
-
Maintains a results-driven mindset, consistently pursuing excellence and accountability.
-
Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
-
Takes initiative and thrives in dynamic environments.
-
Maintains a strong customer focus and resolves conflicts effectively.
#LI-JT2
