Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers the Columbus, Ohio market. The selected candidate must live in the territory or relocate to Columbus, Ohio, or the surrounding area (within 50 miles). Relocation benefits are available for candidates who qualify under company policy.
The Role
We are looking for an individual to join a unique family team in Columbus Ohio as the District Manager Parts and Service. The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
What You'll Do (Responsibilities)
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Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
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Act as a trusted advisor to dealer leadership, foster strong partnerships and strategic alignment.
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Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
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Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
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Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
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Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
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Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
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Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
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Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
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Resolve aftersales customer concerns, including but not limited to:
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SPAC (Service Parts Assistance Center)
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CAC (Customer Assistance Center)
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TAC (Technical Assistance Center)
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Goodwill, Warranty, and Policy Requests
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Monitor and deliver on KPIs including:
Your Skills & Abilities (Required Qualifications)
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Bachelor’s Degree or equivalent professional experience.
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Minimum 2 years of experience leading and improving dealership Fixed Operations.
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Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
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Deep understanding of Dealership Service & Parts Operations, including:
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Automotive Parts and Service Systems
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Dealer Operating Reports & Fixed Ops Analysis Tools
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Profit department structures and interdependencies
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Consultative selling techniques
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Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
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Excellent oral and written communication skills, with the ability to inform and persuade effectively.
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Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
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The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Territory & Travel: This role supports dealerships across the Columbus, Ohio district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.
Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
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The expected base compensation for this role is ($80,700.00 - $109,400.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
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Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
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Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
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