Job Summary
Stellantis is seeking an experienced and commercially driven Senior Service Contract Manager to lead Service Contract and Warranty operations across key markets, including Myanmar, Cambodia & Laos.
This regional role is responsible for driving Service Contract growth, improving penetration rates, enhancing customer retention, and ensuring warranty governance in line with Stellantis standards.
Key Responsibilities:
- Drive Service Contract revenue, profitability and penetration across assigned markets.
- Develop and enhance Service Contract products for both new and post-warranty vehicles, including EV-related offerings.
- Partner closely with importers, distributors and dealer networks to improve sales performance and operational effectiveness.
- Monitor warranty performance, compliance and cost management to ensure alignment with Stellantis policies.
- Lead Service Contract marketing initiatives, loyalty programs and commercial campaigns.
- Conduct regular business reviews, identify growth opportunities and implement improvement plans.
- Analyze market trends, competitor offerings and customer needs to support product development and business growth.
- Consolidate market performance reports and provide recommendations to senior management.
Requirements
- Bachelor's Degree in Business, Automotive, Engineering or related field.
- Minimum 12 years of experience in automotive aftersales operations, warranty management, service operations or dealer network management.
- Proven experience working with dealer networks, distributors or importers within regional automotive environments.
- Strong commercial acumen with a track record of delivering revenue and profitability targets.
- Excellent stakeholder management, communication and analytical skills.
- Experience in ASEAN automotive markets is highly preferred.
- Knowledge of EV aftersales service contracts and warranty programs will be an added advantage.
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
