The Talent Acquisition Coordinator (TAC) Supervisor is responsible for leading a team of Talent Acquisition Coordinators to deliver a consistent, high quality interview experience for candidates and hiring stakeholders. This role focuses on day-to-day operations, coaching, and problem solving, while executing on defined processes and standards.
The ideal candidate has a strong background in recruiting coordination or operations, people supervision, and stakeholder partnership. They are comfortable managing daily workflows, leveraging AI-enabled tools where appropriate, influencing stakeholders, and modeling GM Behaviors in a fast-paced, high-volume environment.
Key Responsibilities:
Leadership & Team Management
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Supervise, coach, and develop a team of 15+ TACs supporting assigned business units.
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Model and reinforce GM Behaviors in day-to-day coaching, feedback, and decision-making.
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Design and oversee operational plans for the TAC team (coverage models, standard work, and scheduling workflows) aligned to Talent Acquisition objectives.
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Provide regular feedback, 1:1s, and development planning for TACs, including skill-building and career growth.
Interview Coordination Operations
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Oversee the end-to-end interview coordination process for the Talent Acquisition Coordinator team.
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Ensure work is executed in alignment with SLAs, TA policies, and compliance requirements.
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Monitor workloads, adjusting assignments to maintain service levels and balance volume across the team.
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Identify operational issues that impact efficiency or quality and surface recommendations to TA leadership.
Candidate & Hiring Manager Experience
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Ensure TACs provide clear, timely, and professional communication to candidates and interview teams.
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Review feedback and survey trends for assigned areas to spot recurring pain points, gaps, and identify paths to success.
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Build strong relationships with stakeholders using data and insights to influence decisions and align expectations around interview coordination.
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Reinforce candidate experience and hiring manager standards, sharing examples and best practices across the TAC team.
Change Management & Continuous Improvement
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Support the implementation and adoption of new processes, automation, and AI-enabled tools for the TAC team.
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Document and maintain standard operating procedures (SOPs) and team playbooks for interview coordination.
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Use data to identify opportunities to streamline workflows, reduce manual steps, and improve accuracy and speed.
Metrics, Reporting, and Governance
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Track and review key operational metrics for the Talent Acquisition Coordinator team.
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Provide input into TA dashboards and reporting, ensuring data is accurate and reflects the TAC team’s work.
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Prepare and share updates on performance, risk areas, and improvement actions with TA leadership.
Required Qualifications:
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Bachelor’s degree in Human Resources, Business, Communications, or related field, or equivalent work experience.
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4+ years of experience in recruiting coordination, recruiting operations, workforce operations, or similar business operations roles, preferably within a large or matrixed organization.
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2+ years of people leadership experience (formal supervisor or similar capacity) supporting coordinators or operations team members.
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Demonstrated ability to use data, reporting, and KPIs to monitor team performance and inform coaching and decisions.
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Strong communication, stakeholder management, and problem-solving skills, with the ability to navigate ambiguity and resolve issues quickly.
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Proficiency with Workday (ATS) and other applicant tracking systems and HR technology platforms; comfortable learning new tools and workflows.
Preferred Qualifications:
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Experience in recruiting coordination or interview scheduling within a manufacturing, technology, or similarly complex environment.
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Experience contributing to process improvement or operational efficiency initiatives, such as standardizing workflows, documenting SOPs, or participating in continuous improvement efforts.
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Demonstrated use of AI and automation tools in day-to-day work to improve efficiency, quality, or stakeholder experience.
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Track record of improving both operational reliability (meeting SLAs, reducing errors) and experience outcomes (candidate or hiring manager satisfaction).
Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
- The salary range for this role is $88,100 – $140,700
