Job Title: Mascot Services Manager

Department: Community Development

Summary

The position of Mascot Services Manager requires a motivated individual to maintain the mascot program and serve as a brand ambassador for the team at internal and external events. The role includes content creation for performances and social media, as well acting as a liaison between the public and the mascot to enhance the brand’s reach and appeal.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Perform as the team mascot for all home games during the preseason, regular season and playoffs, as well as community, sponsorship and team promotional events.
Lead and actively promote initiatives that keep the mascot visible in the community. This includes organizing external appearances, game day seat visits, birthday parties, holiday deliveries, etc.
Maintain an active performance calendar, and share, as needed, with necessary parties.
Collaborate closely with the Game Presentation Department to create an engaging and positive atmosphere and memorable experiences for our fans. Ideate family-friendly skits and crowd interactions in arena for the mascot, participate in on-ice promotions, and conceptualize fresh ideas for videos and live performances.
Build relationships with every department head to understand the needs of each department in relation to the club brand. Conduct research and fact finding to facilitate the mascot's branding, personality, style, mannerisms, rituals, and traditions.
With the support of the Digital Content Department, manage and monitor the mascot’s social media presence on popular platforms such as Facebook, Twitter, Instagram, and TikTok, by creating fresh and engaging content that aligns with organizational objectives to enhance the brand’s reach and appeal.
Source vendors and establish a good working relationship to ensure proper maintenance of mascot costume and oversee the management of inventory of costume items, accessories, props, and signage.
Assist the Community Development Department by facilitating events and promoting their initiatives.
Track and maintain a budget for mascot program with a responsibility to keep on target.

Supervisory Responsibilities

Directly supervises part-time staff for game nights who directly assist with the mascot. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); and at least 4 years of experience in mascot/character performing, either for a collegiate/professional sports team, or professional entertainment organization is required; other skills such as juggling, unicycling, tumbling, improv, clowning are a plus; or equivalent combination of education and experience.
Intermediate/advanced level of ice-skating ability is preferred. Hockey knowledge preferred. Must have a valid driver’s license.
Must be available to work during regular office and event hours, including weekends, evenings, and holidays, possess excellent organizational skills, attention to detail, and be proactive.

Computer Skills

To perform this job successfully, an individual should have knowledge in Microsoft Office Software, Adobe Photoshop and social media platforms including Facebook, Instagram, Twitter and TikTok.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to withstand and perform within extreme heat conditions. The employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Due to costume restrictions, candidates must be in the height range of 5’6” to 6’. The noise level in the work environment is usually moderate to loud.

This role will be an on-site and in-person role at a location to be revealed at a later date.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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