This role is an individual contributor ITSM Global Process Owner – ITSM COE is responsible for the development, implementation, and continuous improvement of IT Service Management (ITSM) processes and standards across all Honda Regions.
What you'll do
- Develop and Standardize ITSM Processes: Lead the creation, documentation, and global standardization of ITSM processes, including incident, problem, change, release, service request, and knowledge management.
- Process Improvement and Optimization: Continuously assess and improve ITSM processes to enhance efficiency, effectiveness, and user satisfaction.
- Collaboration and Stakeholder Management: Work closely with decision-makers across the organization to identify, recommend, develop, implement, and support cost-effective standard policies and procedures for all aspects of the organization.
What you need
- Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent relevant work experience.
- 5 to 8 years of IT related work experience with strong track record of superior delivery results.
- Experience collaborating across multiple IT organizations, business partners, and stakeholders.
