About the Role:
We are looking for a talented, curious, and highly motivated Staff Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.
In this role, you will lead with vision and collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.
Responsibilities:
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI.
- Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
- Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
- Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.
Requirements:
- 9 + years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentive AI-powered experiences
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Subjet-matter expert. Ability to work independently, be organized, self-motivated, and have attention to detail.
- Excellent written, visual, and verbal communication skills.
- Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
- Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences
- Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
Preferred Qualifications:
- Deep understanding of Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs.
- Ability to communicate technical concepts to a non-technical audience (verbal and written).
- Ability to work effectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences.
