Job Description:
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers the Charleston WV. market. The selected candidate must live in territory or relocate to Charleston WV surrounding area. Relocation may be provided.
The Role:
The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
What You'll Do (Responsibilities)
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Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
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Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
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Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
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Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
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Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
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Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
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Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
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Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
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Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
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Resolve aftersales customer concerns, including but not limited to:
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SPAC (Service Parts Assistance Center)
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CAC (Customer Assistance Center)
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TAC (Technical Assistance Center)
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Goodwill, Warranty, and Policy Requests
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Monitor and deliver on KPIs including:
Your Skills & Abilities (Required Qualifications)
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Bachelor’s Degree or equivalent professional experience.
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Minimum 2 years of experience leading and improving dealership Fixed Operations.
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Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
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Deep understanding of Dealership Service & Parts Operations, including:
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Automotive Parts and Service Systems
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Dealer Operating Reports & Fixed Ops Analysis Tools
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Profit department structures and interdependencies
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Consultative selling techniques
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Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
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Excellent oral and written communication skills, with the ability to inform and persuade effectively.
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Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
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The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Core Competencies:
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Builds and maintains strong internal and external relationships.
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Drives results and leads change with confidence and clarity.
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Communicates persuasively and informatively across all levels.
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Operates autonomously with strong time management and prioritization.
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Applies analytical thinking to solve complex problems and make data-informed decisions.
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Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
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Maintains a results-driven mindset, consistently pursuing excellence and accountability.
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Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
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Demonstrates innovation, creativity, and adaptability.
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Takes initiative and thrives in dynamic environments.
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Maintains a strong customer focus and resolves conflicts effectively.
Territory & Travel: This role supports dealerships across the Charleston WV. district and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.
Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.
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