As a Parts Order Fulfillment Analyst at Ford, you will be the driving force behind the efficient movement of parts to our Dealers, Ford Parts Plus (FPP), and Authorized Distributors (FAD). Your primary mission is to ensure that order flows remain uninterrupted by managing releases in real-time, resolving financial and logistical discrepancies, and maintaining a high standard of communication with global stakeholders.
What you'll do
Perform parts order release for Dealers, FPP and FAD (Ford Authorized Distributors) in CBS & FP systems within 1 hour TAT.
Work with cross-functional stakeholders on credit limit issues, order discrepancies and take timely actions to clear the orders on hold queue.
Perform IDO (NA Depot) parts releases for the customers within agreed TAT (First Schedule – Complete before 7PM ,9:00 PM & by 11:30 PM, India time).
Work with PDC team on resolving discrepancies on orders (pricing, quantity, etc.).
Maintain order release tracker and work with the Depot and dealers on additional payments required to release orders.
What you need
