What you'll do
You'll be responsible for processing national and international customer orders, mainly through a ticket system, efficiently and reliably. You'll handle tasks such as returns, exchanges, credits, and repairs. You'll provide information on products, prices, conditions, and delivery times. You'll coordinate service processing in close collaboration with the local workshop. You'll record and control orders in the ERP system to ensure a smooth goods flow. You'll create internal guidelines and instructions after completing your training. You'll create and evaluate reports and derive measures in consultation with your supervisor. You'll participate in optimizing and continuously improving existing processes.
What you need
- You have a completed commercial education, such as an industrial, office, or wholesale and foreign trade clerk, a comparable study, or a similar qualification.
- You bring several years of experience in order processing and ideally professional experience in an industrial or trading company.
- You work structured and independently.
- With your fluent German skills in word and writing and good English skills, you can effectively communicate with our customers.
- You are experienced in using MS Office (especially Excel) and quickly and safely work your way into new systems.
- You have experience with ERP systems, ideally with MS Navision.
Why this matters
This role is part of the Global Customer Services & Engineering team at AVL DiTEST GmbH. As a Specialist Order Processing, you will play a crucial role in ensuring the smooth processing of customer orders and providing excellent customer service. You will work in a dynamic and innovative environment with a team of experienced professionals. You will have the opportunity to develop your skills and knowledge in a rapidly evolving industry.
