What you'll do
You'll process and manage customer orders received from a variety of sources, and handle customer inquiries and concerns, while using research skills to troubleshoot customer issues.
- Manage and handle the on-boarding of new accounts for the Direct Sales area
- Process and manage customer orders
- Handle customer inquiries and concerns related to orders and accounts
- Provide proactive communication to internal and external business partners
- Must be able to work with plants, carriers and others to schedule shipments to meet customer requirements
- Must be able to navigate systems outside of the SAP ordering system, for example: customer portals, Salesforce and DASH
- Must be able to resolve customer account issues in a timely and professional manner
- Must be able to manage pricing process based on customer requirements
What you need
You'll need a High School Diploma and customer service experience.
- High School Diploma Required
- Must be willing to work in office in Lexington, KY
Why this matters
This role is an opportunity to join a culture that celebrates creativity, innovation, and excellence.
