What you'll do
This position will report to the Torrance, CA facility but will cover the Territory of Texas. Therefore, we are seeking candidates that are willing to locate to Texas.
Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service related activities. The Field Technical Specialist (FTS) must be client focused, working in conjunction with the District Parts and Service Manager (DPSM) and Techline to support buyback prevention and improve dealer Fixed on First Visit performance.
The FTS will be directly responsible for on-site inspection, diagnosis, and the repair of difficult to diagnose/repair vehicles. The FTS will determine the nature and scope of the problem, conduct reviews of service processes and equipment, identify the technicians that can benefit from additional training by analyzing performance gaps, and document the findings.
The FTS is expected to analyze the situation, determine the source of the problem, and recommend corrective actions.
What you need
Minimum Educational Qualifications
Automotive technical school or 8 years on-the-job experience
Automotive training: must be ASE certified or equivalent experience and possess extensive troubleshooting skills
What you'll need to do
Reduce vehicle buybacks and trade-outs: 10% reduction over previous fiscal year
Provide in-dealer technical assistance. Fix > 90% of vehicles on the first visit
In-dealership Fix on First Visit Assessments to support Zone CSE performance: Assess dealer readiness level to complete repairs on the first visit. Assessments will include, but not limited to, dealer Special Tool availability, Technician training, Technician Diagnostic Process adherence, Multi-point processes, Express Service processes, work distribution (dispatch) effectiveness, Quality Control processes, CSE Survey responses (negative FFV) review to determine root cause of failure, and Service Information System usage/understanding
Administrative duties: Document daily activities and provide feedback to DPSM and Zone. Create FTS cases for all vehicle repairs in accordance with TREAD reporting requirements and buyback review reports when necessary. Create Field Quality Reports when appropriate
Special Projects: Test tools and provide feedback. Inventory special tools when necessary. Support service engineering data collection activities. Provide technical support for arbitration hearings
Professional Development: Attend training for new models, current issues, and new technology. Attend Techline meetings by phone to stay up to date on current issues and service actions
Why this matters
This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.
