What to Expect
We are seeking a Regional Aftersales Market Manager to join our Americas team, responsible for managing aftersales performance across the Southeast United States and Latin America. This is a high-impact role that combines strategic market oversight, retailer support, and operational execution to drive customer satisfaction, loyalty, and sustainable business growth.
What You'll Do
Act as the primary McLaren Aftersales representative for retailers across the Southeast US and Latin America.Develop and execute regional strategies for service, parts, warranty, and customer experience performance.Partner with Retailer senior management to ensure alignment with McLaren standards, policies, and programs.Analyze KPIs, market data, and financial results to identify opportunities for improvement.Support parts and accessory sales growth, ensuring optimized inventory, pricing, and margin performance.Enhance service retention by coaching retailers on customer care, service process excellence, and proactive engagement strategies.Drive customer satisfaction improvements using CSAT, NPS, and other key measures.Collaborate cross-functionally with Sales, Marketing, and Technical Operations to deliver a seamless ownership journey.Provide coaching and guidance to Retailer Aftersales Managers and Service Directors to enhance operational efficiency and profitability.Ensure compliance with warranty administration and McLaren’s global standards.Act as a conduit between Retailers and McLaren HQ to ensure feedback, challenges, and opportunities are addressed effectively.
What You'll Bring
Automotive knowledge requiredStrong experience in automotive dealerships and in OEM Aftersales rolesFull appropriate driving licenceMicrosoft Office (Excel, PowerPoint, Office Suite) Personal attributes: This may include occasional weekend/holiday working. Frequent travel is expected to all McLaren Retailers within the assigned region. Well presented, with professional mannerisms befitting of the McLaren organisation.Self-Motivated, adaptable, quick thinking, decisive, showing strong initiative and self-determination.Strong planning, good follow up skills, meticulous in detail.Good team leader and team memberConfident with good interpersonal & communication, (especially verbal & written) skills.Mobile & willing to travel domestically and abroad as requested.Highly Ethical and Culturally empathic
What We'll Do for You
15 Paid Vacation days, 401k with company match, Health/Dental/Vision Insurance, Long/Short term disability
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
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