Hybrid work model
Job Profile Summary:
CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools.
Responsibilities:
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Ensure serviceability of design for their assigned program(s), developing, validating and implementing common serviceability specifications;
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Participating in local and global technical reviews and program meetings to support serviceability requirements;
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Participating and best practice guidelines, beginning in early development, throughout program launch and ultimately through the end of the product’s life;
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Exercises decision-making skills sufficient to propose solutions to leadership and a plan for utilizing established procedures to create new solutions;
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Develops stable working relationships internally exchanging standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team. Contributes to discussions relevant to the direction and priorities of own area;
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Support the execution of After-Sales Engineering work.
Your Skills & Abilities (Required Qualifications)
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Bachelor's Degree in Engineering (Mechanical or equivalent);
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Advanced of oral and written English communication skills;
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Strong written & verbal communication skills;
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Analytical ability where problems are unusual and difficult;
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Interpersonal skills to work independently and effectively with others globally;
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Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation).
Desirable skills:
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Spanish is desirable;
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Demonstrated knowledge of vehicle systems;
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Data management skills, power BI, math data.
