The Candidate Experience Manager is responsible for leading the interview coordination
team and driving an exceptional experience for all candidates and hiring stakeholders
throughout the recruitment journey. This role manages a team of approximately 20 direct
reports, oversees all candidate and hiring manager surveys, and leads the change
management initiatives that stem from survey insights to continuously improve talent
acquisition processes, tools, and touchpoints.
The ideal candidate has a strong background in recruiting operations, people management,
stakeholder engagement, and interview coordination, with a passion for creating highquality, human-centered candidate experiences at scale.
Key Responsibilities:
Leadership & Team Management
• Lead, coach, and develop a high-performing team of 20 interview coordinators.
• Foster a culture of operational excellence, inclusion, accountability, and continuous
improvement.
• Ensure consistent delivery of interview coordination services aligned to SLAs, TA
policies, and compliance requirements.
Interview Coordination Operations
• Own the full lifecycle of interview coordination for all business units, from
scheduling and logistics to candidate communications and day of interview
support.
• Partner with recruiting, HR, and business leadership to optimize scheduling
workflows, panel management, and system efficiencies
• Establish, track, and report operational metrics (volume, SLA adherence, candidate
NPS, etc.) to drive performance and service quality.
Candidate & Hiring Manager Experience
• Own all candidate and hiring manager experience surveys
• Identify trends, pain points, and opportunities from survey data to improve the endto-end hiring journey.
• Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.)
to prioritize and drive & implement experience improvements.
Change Management & Continuous Improvement
• Lead the change management process tied to survey insights, ensuring alignment
with business goals and stakeholder buy-in.
• Develop communication plans, training, and feedback loops to ensure adoption of
new practices and tools.
• Implement scalable, candidate-centric solutions and ensure consistency across
global regions.
Strategic Vision & Analytics
• Develop vision for recruiting coordination in partnership with recruiting leadership
and plan on quarterly timescales
• Deliver regular reporting and insights on candidate experience metrics, survey
outcomes, and operational KPIs.
• Translate data into actionable recommendations that enhance satisfaction,
efficiency, and brand perception.
Qualifications
Required:
• Bachelor’s degree in Human Resources, Business, Communications, or related
field.
• 7+ years of experience in recruiting operations, candidate experience, recruitment
coordination, or HR program management.
• 3+ years of people management experience with a team of 10+ direct reports.
• Proven ability to lead operational teams in high-volume, global environments.
• Strong analytical skills; experience interpreting survey data and driving measurable
improvements.
• Excellent communication, stakeholder management, and change leadership skills.
• Proficiency with ATS and HR technology platforms.
Preferred :
• Experience in a large, matrixed organization or technology/manufacturing industry.
• Background in project management, process design, or service delivery
optimization.
• Certification in Change Management (e.g., Project Management (PMP)
Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
- The salary range for this role is $159,000 - $234,300. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
