Join our team to support the delivery of an exceptional ownership experience for Porsche customers. You will develop and manage in-market quality and knowledge management processes, ensuring alignment with Porsche AG standards. Your role includes leading quality issue analysis, facilitating communication between Porsche AG and centres, and enhancing customer loyalty through effective knowledge transfer. You will also provide critical management information to support timely decision-making across the business.
Responsibilities:
- Create and communicate a Quality Management system for PCGB and Porsche Centres to ensure products and services exceed customer expectations throughout ownership
- Coordinate Regional Teams and Centre Management to embed quality assurance and control in all customer-facing environments and service processes
- Monitor aftersales quality data to identify trends, skill gaps, and knowledge needs, providing tailored content and input for formal training
- Develop and communicate a Knowledge Management system for fast access to technical information supporting customer scenarios
- Choose effective methods to communicate technical information clearly and timely; contribute to Service Qualification courses to share key learnings
- Monitor and document quality issues with clear technical and business impact information for informed decision-making
- Collaborate with Technical Support and Warranty teams to analyze quality topics using expertise and resources like vehicle fleets
- Develop and align in-market technical remedies and customer protections with Porsche AG, monitoring solution effectiveness
- Support the Service Quality Manager with project delivery, reporting, and team management, ensuring cross-functional alignment
- Oversee team performance, fostering skill development and addressing concerns through targeted development plans
Requirements
Minimum Qualifications:
- Full, valid UK driving licence
- Willingness and ability to commute to/from the Head Office in Reading, working in a typical hybrid model
- Solid experience in quality management or technical support within the automotive industry
- Strong analytical and communication skills, with experience coordinating cross-functional teams
Desirable Qualifications:
- Engineering degree, preferably automotive-related
- Managerial experience within the automotive sector
- Familiarity with Porsche products, quality standards, and connected vehicle technologies
- Experience with knowledge management systems, training development, and team performance management
Benefits
Porsche is committed to promote a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance.
To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision.
In return, we offer a competitive salary with an annual bonus, private medical insurance, 27 days of annual leave, and other attractive benefits. If you possess the skills and experience, we seek and are looking for a challenging but rewarding career with a premium brand, we encourage you to apply using the link below.
Due to the high volume of applications, we regret that we are unable to provide personalised responses to every applicant.
Company:
Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country.
