Hospitality Catering Manager
Application Deadline: 26 September 2025
Department: Hospitality Event Delivery
Employment Type: Permanent - Full Time
Location: Silverstone
Description
To ensure the effective and efficient planning and delivery of the Race Day Hospitality Catering Operation working closely with the internal Catering Team as well as the External Catering Partners in accordance with the company brief, company policies and procedures, and within agreed budget and profit margins.
To support the management of internal catering and catering partners in the preparation, organisation, and execution of the Race Day Hospitality Catering Operation. To maintain an active awareness of the company’s customer care objectives, demonstrating these through a collaborative team approach, professional conduct, and a proactive attitude-such as engaging in team spirit, maintaining a polite and helpful manner, and anticipating guests needs.
To contribute to the growth and evolution of events by introducing new ideas and concepts, ensuring alignment with the brand, and targeting the appropriate audiences at the right events.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Key Responsibilities
Planning/Delivery
- Ensure successful organisation of events throughout the RDH event calendar at the venue from a catering perspective.
- Operational responsibility for organising and documenting correctly all aspects of race day hospitality catering events from initial handover, budget management, site planning, catering and contingency planning to post event evaluation and final account reconciliation.
- Responsible for the building of hospitality catering areas to the required specification including the staffing plan to achieve this.
- Working alongside the Senior Hospitality Operations Manager and Production team to ensure robustness in planning detail, challenging requests to confirm necessity, and driving operational efficiency across all areas.
- External Caterers Utility requirements to be collated and fed into the Production Team in the pre-planning stages.
- Planning of Equipment for events ensuring any shortages are ordered through suppliers.
- Ensure contractors work within guidelines as set down in the appropriate certificates and permits to work (including scanning and identifying underground services where relevant).
- Responsible for the setup and de rig of an event and ensure that the site and venue are returned back to the venue in the same state it was handed over and complies with company standards.
- Work with the Senior Hospitality Operations Manager to cover all operational welfare with the catering requirements required for live events.
- Working with the People and Culture Team to develop our freelance pool of managers and skills sets to ensure more multi skilled staff.
Client Management and Customer Service
- To be one of the first point of contact for customers and provide impeccable customer services support to ensure both the needs of the customer and Silverstone are met, including sites visits and customer menu tastings.
Product/Proposition Portfolio
- Working to Support in the development of the Catering offer to enhance the offering which falls in line with similar events.
- Manage the hospitality light equipment audit and stock levels including temporary hire equipment for all short- and long-term requirements
- Collaborate with the culinary team in menu planning, development, costings and service styles.
Systems
- Compile all event briefing packs for managers and supervisor through the correct Operating Systems.
- Accurately recording and communicating catering event information to all stakeholders internally and externally, and to work in partnership with the sales and marketing departments to ensure where possible events are marketed to engage a wider audience.
Cost/Budget Management
- Support the Senior Hospitality Operations Manager with contracts for internal and external stakeholders.
- Support in the reporting of all event financials to the required internal stakeholders. Conduct post event reconciliation, review and ensure all feedback is acted upon to affect positive change with agreed action plans.
- Ensure all purchase orders are raised in accordance with financial procedures
Account Management
- Oversee all Catering related accreditation for third party suppliers.
- To oversee the sustainability management for Hospitality Catering so we are supporting in the achievement of Shift to Zero.
- To liaise directly with internal and external suppliers and contractors to order products and services in a timely and professional manner
- Ensuring that all hospitality functions are operated and delivered to the agreed KPI’s and service standards.
Compliance
- Ensure company food safety policies and processes are adhered to.
- Working closely with the Senior Hospitality Manager on all governance matters, ensuring robust contingency and operational plans are in place.
- Responsible for the overseeing of post action reports and issues that occur with allergen scenarios or foreign body.
- To continually review processes and procedures to improve efficiency across departments and the business.
- Ensure contractors only work onsite when they have completed the appropriate documentation and are aware of the correct area(s) to work.
- Compiling the relevant health and safety paperwork for each event and reviewing where necessary to ensure all detail is correctly covered
- To ensure all reports are updated accurately in a timely fashion.
- To continuously challenge processes and procedures to ensure the department is running as efficiently and as streamlined as possible.
Team Standards & Responsibilities
- To champion the department throughout the business where required.
- Plan accordingly the individual areas of responsibilities and workflow for the operational Hospitality delivery Team.
- Create a positive, proactive culture and environment within the department
- Always promote the professional image of the company by ensuring high standards of both professionalism and personal presentation
Skills, Knowledge and Expertise
- Minimum of 3 years’ experience working in the events industry
- Experience within large Event Venues desirable
- Experience within a 5* hospitality and catering environment
- Experience in account management desirable
- Experience in dealing with Contract Caterers desirable
- Experience of dealing with international event teams desirable
- Commercially and operationally minded with a hands-on approach
- Ability to take ownership and problem solve, is proactive and self-motivated
- Works well as a team player and uses own initiative
- First class ‘host’ skills and passionate about customer service
- Proven leadership ability in managing and developing teams
- Excellent eye for detail, with strong organisational, time management & interpersonal skills
- Personal Licence holder desirable
- IOSH qualified desirable
- First Aid Trained desirable
- Flexible approach in working hours – including weekends.
- Advanced computer literacy in Microsoft products
- Full clean UK driving licence
- Willing to go the extra mile to delight the customer
- Motivates and empowers others to reach business goals
- Is clear and articulate in oral and written communication
- Recognises and rewards contribution of others
- Demonstrates conviction in finding innovative approaches to solutions
- Accepts and meets stretching targets
