Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.
The Role
The Team Leader is responsible for managing the day-to-day operations of Travel and Expense Audit and CVO teams. This role supports the Travel and Expense Supervisor in executing additional T&E tasks and ensures that daily, weekly, and month-end reports are completed and maintained. The Team Leader ensures the team adheres to established processes for case management and issue resolution, including logging all inquiries in the case management tool, consulting relevant knowledge resources, and escalating cases as needed. Additionally, the Team Leader serves as a key information source for both routine and non-routine questions on the floor
What You’ll Do
- People Management: Oversee transactions of team and conducting periodic check of the performance of the Junior Analysts and Analysts, providing direction and support to ensure tasks are completed efficiently.
- Operational Efficiency: Maintaining relevant reports such as quarterly corporate card adhoc audit and weekly card maintenance request reversals. Streamlining workflows to eliminate unnecessary steps and enhance speed and effectiveness. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures.
- Quality Management: Executing peer checks to ensure that the individual and team’s daily, weekly, and month-end reports are completed and maintained. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals.
- Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Conducting meetings with team members to align process gaps based on escalated issues and post audit results.
- Project Management: Participating in projects, teams’ performance improvement initiatives. Monitoring and ensuring compliance to project plans based on the standards set. Contributing to the implementation of projects relating to quality improvements and service excellence.
- Relationship Management: Coordinating closely with other concerned teams within the Shared Services Center, and counterparts in various countries. Representing Travel and Expense in programs / activities that require related expertise and decision making.
- Complaint Management: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the T&E Supervisor and/or concerned Global Process Leads as applicable.
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in business, management, or any related field.
- Strong communication skills, both verbal and written, with the ability to engage effectively with team members and stakeholders.
- Demonstrated ability to set goals, delegate tasks, and monitor performance.
- Solid problem-solving and conflict resolution skills.
- Ability to foster teamwork, collaboration, and a positive work environment.
- Strong organizational and time-management skills to handle multiple priorities.
- Ability to adapt quickly and drive results under pressure.
What Will Give You A Competitive Edge (Preferred Qualifications)
- Prior experience leading cross-functional or diverse teams.
- Background in performance management, coaching, or employee development.
- Knowledge of industry-standard T&E platforms (e.g., Concur, SAP, Workday)
NOTE: This is a NIGHT Shift schedule from 8PM - 5AM
