At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
The Regional Director, Ticketing Operations will directly support all NASCAR Consumer Strategy & Ticket Operations initiatives. The Regional Director will have direct oversight of the track ticket operations in their region. The position collaborates closely with Regional Consumer Sales staff and Consumer Marketing on optimizing Ticket Sales and the guest experience.
The Regional Director, Ticketing Operations will focus on leading directors within their region to achieve successful planning, strategy and execution of all ticket operations. This role oversees the entire ticket operations to ensure that customers are experiencing a first-class guest experience from the purchase process through to the event weekend.
Essential Duties
Participate in all corporate initiatives and make recommendations on ways to enhance and/or simplify our ticket operations process
Digital ticketing
Managing the ticketing system for efficiency opportunities through existing and new controls in addition to daily balancing
Consistent evaluation of our online buying experience
Coordinate pricing & secondary market strategy
Oversee track ticket Directors & Sr. Managers in region
Coordinate training opportunities
Lead projects assigned at regional tracks
Assist with product training for the Consumer Services and Consumer Sales teams
Assist the Regional Ticket Operations staff on special project needs (including Reseating & declined payment plans)
Work closely with the Consumer Services Management team to ensure all action forms are being answered in acceptable time frames
Ensure all Event Weekend Ticket Operations are completed
Collaborate with Consumer Sales & Consumer Marketing Teams
Provide weekly reports to leadership
Work closely with Corporate Sales/Partnership Marketing on corporate fulfillment process and tracking
Assist in developing & implementation of efficiency opportunities within the Ticket Operations
Review track websites for accuracy and efficiency opportunities
Work with fulfillment staff for any printing/fulfillment needs
Ensure compliance with all company controls
Additional tasks/projects as deemed necessary by management
Responsibilities also include interviewing, hiring, and training leaders & employees; planning, assigning, and directing work, as needed; coaching employees and resolving concerns
Other duties as assigned.
Qualifications
Bachelor’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree in business, sport management, marketing, or related field preferred
Minimum experience of six (6) years with ticketing software, Ticketmaster preferred
Qualified candidate should have a strong knowledge of current sports ticket sales and operations
Box office experience preferred
Able to manage projects from conception to implementation
Familiarity with the sport of NASCAR is a plus
Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations
Excellent communication skills, both verbal & written
Ability to lead teams in a fast-paced, revenue-driving environment
Self-motivated with ability to multitask
Effective interpersonal and leadership skills
Excellent people skills fostering ability to interact professionally with internal and external clients at all levels within the organization
Ability to manage budgets effectively
Ability to effectively present information to employees, management, stakeholders and prospects in both oral and written form
Flexibility to work necessary hours including evenings, weekends & holidays
Customer service focus; committed to catering to potential clients at every level
Strong attention to detail and accuracy
Ability to navigate and problem solve situations with timely resolutions
Proficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook; proficient with internet programs and applications, i.e., Ticketmaster
Previous CRM Platform experience required
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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