Workplace Classification:
Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to their primary work location (Factory Zero-Hamtramck) on a full-time basis.
The Team:
General Motors is now hiring for a Plant IT Manager, Site Support Analyst for our Factory Zero Assembly Plant, while also being responsible for our Romulus Propulsion and Brownstown Battery Assembly facilities. This position is part of our US Manufacturing IT Site Operations team.
The Role:
In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.
You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods.
What You'll Do (Responsibilities):
- Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
- Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
- Support end-users at all levels, providing responsive and effective technical assistance.
- Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
- Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
- Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
- Manage data center operations and ensure compliance with organizational standards.
- Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
- Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
- Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
- Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
- Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
- Oversee client patching activities to maintain security and system integrity.
- Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.
You Skills & Abilities (Required Qualifications):
- Bachelors degree (or higher) in relevant discipline
- 10 + years of IT experience
- Previous leadership or supervisory experience
- Manufacturing experience
- Experience in supporting comprehensive LAN, WAN, and WLAN environments.
- CCNA
- Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
- Good Windows PC and peripheral support skills
- Experienced understanding of LAN/WAN concepts
- Experienced understanding of wireless communication
- Experienced IT Security knowledge
- Applies sound skill, experience, and judgment to troubleshoot reported issues
- Experienced with Cisco routers, switches, and wireless access points
- Experienced with Layer 1-4 Switching and Routing troubleshooting skills
- Experienced with wireless systems
- Experienced with IT Security implementations
- Experienced with networking tools
- Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
- Experienced with data, video, and voice services
People Skills:
- Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING
A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Company Vehicle : Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate.
Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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