Legal Entity: American Honda Finance Corp.
Business Unit: American Honda Finance Corp
Division: Financial Services Division
Work Location: Torrance - Main Campus Location
Career Level: 3
Salary Range: $64,480.00 - $94,700.00
Job Purpose
American Honda Finance Corporation is currently seeking a Consumer Response Systems Analyst for our Compliance department
This Analyst position is primarily responsible for maintaining AHFC’s Consumer Response System (CRS) by collecting, processing, analysing, reporting, and coordinating the resolution of AHFC customer complaints to various entities including, but not limited to, the Department of Justice, the Better Business Bureau (BBB), state Attorneys General, and the federal Consumer Financial Protection Bureau (CFPB).
Key Accountabilities
Key Accountabilities will include but are not limited to:
Monitor AHFC’s Consumer Response System (CRS) in alignment with the requirements of AHFC’s regulators.
Ensure all consumer complaints are properly tracked, recorded, and analysed as well as ensuring the proper reporting so that complaints are appropriately resolved
Support the Compliance Management System by performing analysis of various CRS inputs, reporting and making recommendations
Provide day-to-day support of the AHFC Consumer Complaint Infrastructure
Qualifications, Experience, and Skills
We are seeking candidates with the following qualifications
Bachelor's degree
Minimum two (2) years’ experience in financial industry
Working knowledge of the indirect auto finance industry including originations, customer service, and collections
Working knowledge of automotive leasing including end of term processes
Analytical and operations analysis skills
Strong writing skills
Detail-oriented
Ability to prioritize workflow multiple assignments to ensure departmental deadlines are met in collaboration with Assistant Manager
Other Job Specific Skills
Working knowledge of AHFC databases including but not limited to CASS, Paperless Office Platform, Originate and Business Objects.
Ability to work with cross-functional teams
Workstyle: Onsite
Salary Grade Base Range: $64,480-$94,700
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Working Conditions
Workstyle: Onsite
Annual Bonus
Lease Car Program
Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, paid holidays, sick time, personal days
401K Plan with company match + additional contribution
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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