Task
Position objective:
This position is responsible for leading and coordinating the daily processing of dealer return activity. This position will act as a working lead and will be responsible for all return activities that occur within the department and backing up the Parts Information Coordinator. Responsibilities include coordinating all work activities, determining work procedures, monitoring work schedules, and providing adequate training to all new teammates working within the returns department. The Returns Lead will assign duties and examine work for exactness, neatness, and conformance to policies and procedures. Provide clear verbal and written communication with dealers, vendors, and various PCNA departments regarding Return/Warranty related processes.
Primary Responsibilities:
Manage daily receipt of parts to ensure proper handling procedures are followed.
Identify and inspect all parts submitted for core returns for acceptability, damage, proper submission from dealers, and from the Warranty department.
Apply credit to dealer accounts although the processing of core returns workflows.
Ensures daily tactical and strategic operational functions are achieved. Daily workload planning, productivity tracking, quality management, capacity planning, and timeliness processing of dealer return shipments are coordinated and executed.
Prepare documentation for international shipments of cores, including customs invoices, pro forma invoices, and commercial invoices.
Ensure all return Material Handlers meet all production and quality standards set for the returns/warranty area.
Maintain accurate and current files for all dealers and vendors with their pertinent core documentation.
Train associates on WMS and RF technology. Ensure all associates have received proper safety training.
Assist the operation in any and all aspects of warehouse management.
Coach a Lean warehousing culture.
Motivate assigned team members to perform at a level that meets and exceeds our current productivity and quality targets.
Develop and participate in a 'continuous improvement' environment that facilitates process enhancements.
QualificationsQualificationsQualifications
Qualifications:
Education:
High School Diploma or GED equivalent required
Experience
(Job and Industry):
3+ years parts warehouse experience with an excellent work record
Solid knowledge and understanding of computerized parts systems
Experience in assigning work and/or effectively leading staff members
Knowledge of Hazmat regulations
Intermediate computer (PC) proficiency that includes working knowledge of: EWM, SAP, MS Excel and Word applications, etc.
Sound foundation in basic mathematical principles
Must be able to operate a forklift, pallet jack and other various warehouse equipment
Competencies:
Communication (both verbal and written)
Safety orientation
Self Directed
initiative
Teamwork
Flexibility
Adaptability
Planning & Organization
Communication (both verbal and written)
Planning & Organization
Analytical
Strong computer applications skills
Physical demands:
Open warehouse environment with varying temperatures Monday - Saturday
Heavy lifting, up to 50 pounds
Sitting, lifting, pushing, pulling and extensive standing and walking on concrete surfaces
Other:
Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America
Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
The pay for this position is $23.25 per hour. However, it is important to note that at Porsche compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reports compensation regularly and may adjust base salaries to reflect market competitiveness.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:
Paid vacation
Paid holidays
Paid sick leave
401(k) match
Medical, dental and vision coverage
Tuition and certification reimbursement
Life insurance
Short and Long Term Disability Coverage
Subsidized gym membership program
Subsidized Porsche and VW leasing programs
For more detail, salary and company information, use the apply link
