Tasks
Here's your opportunity at Porsche.
The Porsche Center Lüneburg sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide optimal service to our customers. To strengthen our team, we are offering a position as a
Service Assistant and Host Customer Reception (m/f/d)
The Service Assistant position holder is responsible for ensuring professional and exclusive customer contact at the Porsche Center.
Main tasks:
Implementing needs-based scheduling of service appointments and customer mobility
Coordinating the day's appointment scheduling, including knowledge of the customer's name, scope of work, responsible service advisor or salesperson, etc.
Personally and always friendly greeting of the customer at the Porsche Center or by phone and email, including forwarding to the responsible service advisor or salesperson
Creating an exclusive Porsche experience through outstanding hospitality: offering refreshments, magazines, seating, etc.
Close collaboration with all departments and ensuring a smooth flow of information
Appointment preparation and coordination with the parts department
Management of the appointment capacity planner
Maintenance of customer data in the standardized C@P customer database
Support in the execution of mailings
Follow-up calls to mailings
Conducting satisfaction calls after vehicle returns
Evaluation of customer satisfaction with service
Review of vehicle documents before pickup
Preparation of service invoices
Requirements
Successfully completed commercial vocational training as an automotive salesperson or comparable qualification
Professional experience in the after-sales sector and certification as a service assistant desirable
Excellent interpersonal skills, excellent organizational and communication skills, and the ability to work in a team
Confident use of MS Office
High reliability, flexibility, and an independent, reliable, and committed approach to work
For more detail, salary and company information, use the apply link
