Karting Lead Technician
Application Deadline: 18 July 2025
Department: Karting
Employment Type: Permanent - Full Time
Location: Silverstone
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Assistant Karting Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high-performing teams, this is the role for you.
As the Kart Silverstone Lead Technician, you will be responsible for the Kart Silverstone workshop, technician team and maintenance of kart fleets.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Team
- Catering Team
- Kart Operations Team
- Drive Team
- Admin Team
- Instructors
As well as:
- Directorate
- Head of Leisure
- Revenue and Marketing Teams
- Public Events Team
- Venue Operations Team
- Health and Safety Teams
- Finance and IT Departments
- External Suppliers
Key Responsibilities
Operational Management:
- Be instrumental in the opening phase, establishing all workshop operational standards.
- To be responsible for workshop related activity in accordance with company housekeeping and Health and Safety at Work standards
- Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
- Responsible for workshop daily operations, overseeing the management of the permanent and casual team, ensuring optimal kart utilisation, flawless execution of events and a seamless customer journey.
- Ensure all karts, tracks and equipment are maintained to the highest standard.
- Monitor and manage kart performance parity, safety and availability, working closely with the Kart Silverstone operations team.
- Be fully proficient in all Silverstone Karting systems, including booking, timing, etc.
- Oversee the onboarding and training of all new technician team members
- Take on ad hoc tasks as required by the Assistant Karting Manager.
- Deputise for the Assistant Karting Manager where required.
- Create and regularly review workshop SOP’s for all activities and tasks
- Oversee the fuelling operation, working in collaboration with the operations teams.
Customer Experience:
- Assist with the delivery of unforgettable experiences from a technical perspective.
- Maintain exceptional kart maintenance standards, addressing customer concerns swiftly and professionally.
- Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
Team Leadership:
- Champion department collaboration and communication to ensure seamless delivery of operations.
- Recruit, develop and inspire a high-performing team who are aligned with Silverstone’s values and culture.
- Lead training initiatives, ensuring all technicians excel in kart maintenance, safety protocols and kart handling.
- Manage workshop team rota’s, lateness and attendance, breaks and performance reviews in line with Silverstone policies, whilst ensuring costs are in line with financial budgets
- Support technicians with fleet maintenance and monitor productivity.
Safety and Sustainability:
- Conduct regular inspections of the karts and workshop equipment.
- Develop and enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best practices.
Financial Management:
- Manage budgets, including staffing numbers, training and consumable usage.
- Understand operational costs and implement strategies to enhance profitability.
- Identify cost saving opportunities and present to the Karting Manager.
Skills, Knowledge and Expertise
- A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Knowledge of industry trends, health and safety regulations and operational best practices.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards from scratch.
- In-depth knowledge of health and safety regulations, operational best practices and industry trends.
Work Environment
- Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
