Req ID 80531 | Belgrade, Serbia, ZF Serbia d.o.o. Pancevo
Customer Competence Center Specialist
ZF is an innovation-driven company that develops volume production-ready products based on its own research and development efforts and thus invests in the future in a targeted way. We are expanding our teams in Serbia and looking for a new colleague to join ZF's Aftermarket team in Belgrade.
What can you look forward to as a Customer Competence Center Employee?
- Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of the Customer Competence Center
- Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements
- Manage customer orders (order processing, clarifying order gaps and support for release/shipment, issuing invoices, order acknowledgments)
- Manage Customer Claims (raise a correction document, e.g., Credit note/debit note)
- Sales support by building good relationships and providing customers with information regarding, e.g., new products, prices, and availability.
- Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting
Your Profile as a Customer Competence Center Employee:
- Bachelor’s degree in economics, business administration, or similar
- 1-3 years of experience working in customer service, sales support, sales administration, etc.
- Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage
- Good communication (including negotiation) and interpersonal skills, as well as the ability to work as part of a team
- Advanced English skills; additional foreign language knowledge would be beneficial
Why should you choose ZF?
- Competitive compensation and benefits offerings
- Organizational support to balance work and personal life
- Flexible work arrangements
- Career and skill growth opportunities
Be part of our ZF team as Customer Competence Center Employee and apply now!
Contact
Tatjana Ivanovic
