The IT Support Specialist is a key member of our operations team, responsible for delivering reliable, secure, and high-performing IT services across the organization. This individual will manage day-to-day technical support, maintain critical systems and hardware, and assist with ongoing technology initiatives. Success in this role requires strong troubleshooting skills, proactive communication, and the ability to work effectively under pressure—particularly in dynamic environments where precision and speed matter. This role plays an essential part in enabling seamless communication and collaboration, directly contributing to our operational success on and off the track.
Responsibilities:
Daily IT Operations
Administer and monitor the company’s IT infrastructure, ensuring systems are secure, scalable, and aligned with business goals.
Proactively manage system upgrades, capacity planning, hardware lifecycle, licensing, and storage needs.
Maintain an up-to-date inventory of all IT assets; plan and execute procurement with budget awareness.
Ensure full functionality of company printers, including those used in the workshop and on transporters.
Manage Microsoft 365, VPN access, and system security configurations.
Create and maintain business-critical email distribution groups.
Employee Support & Hardware Management
Provide responsive, hands-on support to staff for hardware, software, connectivity, and system issues.
Set up and maintain laptops, desktops, and IT peripherals; ensure new hires are equipped and onboarded efficiently.
Troubleshoot network, VPN, and Wi-Fi connectivity challenges.
Support users with shared folder access and file backup protocols.
Collaborate cross-functionally to solve IT issues that hinder productivity or efficiency.
Trackside Support (Race & Test Events)
Deploy and manage IT infrastructure at race and test sites (approx. 4 events per year).
Ensure availability and quality of necessary adapters, power supplies, and backup components on transporters.
Policy, Process & Compliance
Help develop and enforce IT policies and best practices in alignment with regulatory and cybersecurity standards.
Ensure clear and timely communication to staff about outages, disruptions, or scheduled maintenance.
Maintain consistent onboarding and offboarding procedures to secure company data and access control.
Vendor & Relationship Management
Build and maintain effective vendor relationships, identifying innovative solutions that support team objectives.
Oversee contract negotiation, vendor performance, and delivery of services that meet or exceed expectations.
Budget Awareness
Maintain awareness of the IT budget; manage expenditures responsibly in collaboration with the Team Manager and Finance team.
Qualifications
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of hands-on IT support experience preferred.
Proficiency in Microsoft 365, Windows OS, and foundational networking (Wi-Fi, VPNs, firewalls).
Prior experience in high-performance or motorsport environments is a plus.
Key Skills & Attributes
Willingness and ability to travel (approx. 4 race/test events annually).
Excellent communication and interpersonal skills; able to explain technical concepts clearly.
Strong understanding of IT architecture—servers, cloud storage, applications, email systems.
Calm, resourceful, and solutions-focused under pressure.
Strong organizational skills and a proactive, detail-oriented mindset.
A collaborative, positive attitude with a commitment to continuous improvement.
Passion for motorsport or high-performance environments preferred.
Physical Requirements and Body Mechanics
As part of our Indy racing team, this role involves physically demanding tasks that require strength, coordination, and safe body mechanics. Candidates must be able to:
Lift, carry, push, and pull up to 50 pounds frequently and occasionally heavier loads, utilizing proper lifting techniques to prevent strain or injury.
Demonstrate the ability to perform repetitive motions including bending, kneeling, and twisting, especially in tight or confined spaces, while maintaining proper posture and body mechanics.
Safely handle tools, equipment, and racing components, ensuring ergonomic handling to minimize risks of musculoskeletal injuries.
Be prepared to work in a fast-paced environment, often in varying weather conditions, while adhering to safety protocols related to body positioning and movement.
Proper body mechanics are critical to maintaining the safety and performance of our team. Training in safe lifting techniques and ergonomic practices will be provided to support team members’ well-being.
OUR VALUES
Embracing our shared values defines our identity as forward-thinkers at JHR. You embody the essence of accessibility, inclusivity, and humility (Rock the Compassion). You possess a keen awareness of our world, nurturing a proactive spirit to foster positive change (Show heart and hustle). Honesty, trustworthiness, and authenticity are your hallmarks (Champion Integrity). With ambition, agility, and a penchant for innovation, you pave the way for the unique JHR approach (Chart the Unchartered). Recognizing that unity propels us farther, you prioritize the JHR family (Family Comes First).
We invite you to apply for this exciting opportunity at Juncos Hollinger Racing. Join us in shaping the future of racing and be a part of a dynamic team that embodies our core values. To apply, please send us your resume.
Equal Opportunity Employment
JHR is fully committed to adhering to equal employment opportunity and nondiscrimination principles, in compliance with federal labor laws. We are mandated by federal law to actively engage, recruit, and offer equal opportunities to individuals who meet the qualifications, irrespective of their race, color, religion, sex, national origin, age, veteran status, genetic information, disability, or any other legally protected status. Furthermore, we are obligated to uphold certain recordkeeping and reporting standards, which necessitate us to request employees to voluntarily self-identify their race/ethnicity and gender.
In order to assist us in fulfilling our obligations for recordkeeping and reporting as mandated by federal and state laws, please respond to the inquiries below. It is important to note that providing this information is entirely voluntary, and choosing not to disclose it will not result in any negative consequences. The data collected will be used solely in ways that are consistent with the provisions of applicable laws, executive orders, and regulations.
JHR does not intend to solicit applications or employ individuals under 18, and JHR does not knowingly collect Personal Data from candidates under 18. Any individuals under the age of 18 must have consent from their parent or guardian to apply for job opportunities at JHR or work at JHR. If a parent or guardian becomes aware that his or her child has provided JHR with Personal Data without their consent, he or she should contact JHR at [email protected] if they ever become aware that a child under 18 has provided JHR with Personal Data, JHR will take steps to delete such information from JHR’s files.
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