Tasks
Roles & responsibilities
Sales (B2B and B2C) and CX
Lead a Customer Experience Team to ensure an experience befitting of the Porsche brand is delivered at all touchpoints, from the phone to the website, to the on-site experience and post-activity.
Lead a Sales & Special Events Team to effectively grow revenues, maximize venue capacity, and leverage the on-site resources (food & beverage, IT, AV) to provide for a seamless event experience for all clients (internal and external).
Ensure a high level of customer service among all teams
Monitor team effectiveness and staffing levels to ensure the Customer Experience team can meet Porsche KPI’s for call center metrics
Generate necessary sales materials and route via internal channels for proper approvals
Create a training/process handbook for new team members and provide training as needed
Account for a flexible workforce, including sales and guest experience functions (tours and brand knowledge)
Provide accurate sales reports, forecasting and financial reporting
Monitor website to ensure that all programs, events, and availability remains current and adjust as needed
Work in conjunction with PEC leadership to identify new programs and curriculums for customers
Coordinate with PEC Business Operations Manager and drive team to ensure that program development, demand and sales targets are aligned
Conduct benchmarking as needed
Track sales targets: incoming leads, conversions, repeat business and other relevant KPI’s for opportunities
Foster outreach and build new relationships with local hotels and other specialists in the hospitality industry
Work directly with Marketing and Business Development Managers to effectively drive awareness and traffic to promote sales
Develop key local and regional relationships to obtain new business and further retention of existing business
Build and strengthen community contacts, outreach, and involvement to leverage opportunities.
Solicit customer feedback and monitor surveys for best practices and improvement actions as necessary
Events (B2B, internal and special events)
Lead a Sales & Events team to find new and innovative ways to maximize facility space while driving revenue, profitability and ensuring the PEC as a destination for new target groups and enthusiasts.
Manage availability and booking of center venue and track facilities
Supplement the B2B sales team as needed with quoting and contracting group events
Coordinate on-site event activations that leverage the brand to bring new audiences and platforms to the PEC while assisting in off-site events and marketing activations
Develop event quotes and formal contracts for all corporate/group activity
Work in conjunction with PCNA legal to ensure all contracts, waivers and terms and conditions remain relevant to protect company assets
Scheduling client appointments to help promote, support, and develop new relationships
Oversee logistics and delivery of all group events, including but not limited to corporate/meetings, small groups, special events, internal Porsche events hosted
Set best practice standards and post-event reconciliations
Ensure the flawless execution of all events, including major internal events and external facility buyouts
Establish quarterly goals and overall annual revenue targets to achieve PCNA yearly objectives set forth by PEC Management team and PCNA
Actively liaise with the food & beverage partner and other vendors as the main point of contact
Supervise events team to deliver upon client expectations in alignment with Porsche standards
Ensure a mechanism of communication for all sales and events to the proper individuals for a seamless execution
Solicit customer feedback and monitor surveys for best practices and improvement actions as necessary
Develop key local and regional relationships in order to obtain new business and further retention of existing business with travel to conferences and events as required
Build relationships with the field team and Porsche Centers to engage them with relevant PEC content and offers
Provide accurate sales reports, forecasting and financial reporting
Maintain an overall calendar to report on availability and utilization as needed
Coordinate with Marketing Manager to achieve annual event and marketing goals in conjunction with ensuring overall event execution of offsite marketing activations
For more detail, salary and company information, use the apply link
