Tasks
Position Overview: PCNA’s Quality Engineering Staff are responsible for identifying, assessing and managing root cause/corrective actions for technical issues requiring timely solutions for the field, thus ensuring successful completion of the ‘quality circle.’ Quality Engineering strives for timely issue resolution in the form of engineering changes, and or the coordination of formally communicated measures for the ‘Field.’ Supporting PCNA’s QE staff, tasks involves working across all vehicle and smart mobility engineering disciplines (KEFAG+HV) in support of quality improvement.
Roles & Responsibilities
Analyze Warranty Cases: Involves (1) Monitoring for frequent product quality issues, including issues that may lead to Lemon Law repurchases; (2) discovery of new product quality issues unknown to Porsche AG (PAG); (3) establishing a correlation of known product quality issues relevant to monthly vehicle repurchase cases; (4) gauging effectiveness of engineering solutions implemented in the market; (5) supporting the Hotline and Field Technical Managers to resolve and mitigate cases requiring Engineering involvement.
Lemon Law Repurchase Review: Technical review of repurchases and increased control for repurchases initiated for technical reasons, both within customer commitment and at the dealer level. This information serves as an important quality metric.
Data Acquisition and Analysis: Collecting objective data to reduce the time associated with diagnosis and root cause investigation by assisting development departments to understand issues. Installing data acquisition equipment, writing appropriate configurations to capture data and ensuring the recorded data is suitable for analysis through verification.
Market Side Issue Management to support PAG Analysis teams and R&D: In many instances, PAG require collaboration with PCNA for investigation. Resolution in concurrent engineering committees within development and analytical support often requires testing and analysis contribution from PCNA.
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