Karting Duty Manager
Application Deadline: 16 June 2025
Department: Karting
Employment Type: Permanent - Full Time
Location: Silverstone
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and a driven Duty Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Karting Duty Manager you will ensure that the venue operates efficiently, managing the customer journey, whilst leading by example and championing customer service and experience.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Team
- Catering Team
- Kart Operations Team
- Drive Team
- Admin Team
- Commentators
- Instructors
- Catering Team
- Head of Leisure
Key Responsibilities
Operational Management:
- Assist in the pre-opening phase, establishing exceptional operational standards.
- Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and effective delivery to all customers.
- Responsible for daily operations, management of permanent and casual team, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
- Manage events, ensuring safety standards, fair racing and exceptional customer service standards are met.
- Ensure all karts, tracks and equipment are maintained to the highest standard.
- Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
- Be instrumental in the onboarding and training of all new operational team members
- Take on ad hoc tasks as required by the Assistant Karting Manager.
- Implement and enforce SOP’s for all activities and tasks
- Assist in the development and delivery of exclusive events, the Kart Silverstone Academy and Championships.
- Take on acting Duty Manager duties for the Kart Silverstone Venue where required.
Customer Experience:
- Lead and deliver unforgettable experiences from arrival through to post-event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Deliver engaging and professional safety briefings to guests.
- Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
Team Leadership:
- Champion department collaboration and communication to ensure seamless delivery of operations.
- Assist in developing and inspiring a high-performing team who are aligned with Silverstone’s values and culture.
- Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, race management and customer care.
- Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.
Safety and Sustainability:
- Conduct daily inspections of the track and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Financial Management:
- Understand staffing numbers, training and consumable usage to help ensure financial budgets are met.
Marketing and Revenue Growth:
- Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
- Drive the Kart Silverstone Academy and Championships
- Drive upsell opportunities (such as helmet camera’s and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
Skills, Knowledge and Expertise
- A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards.
- Knowledge of health and safety regulations, operational best practices and industry trends.
Work Environment
- Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
