Sales Coordinator
Department: Sales
Employment Type: Permanent - Full Time
Location: Silverstone
Description
Provide effective and efficient administrative support to the Sales team. Establish and maintain good relationships with new and existing clients who show an interest in holding their event/s at Silverstone. Assist and work closely with BDMs and other departments to deliver a client friendly and seamless sales administration function.
Key Relationships
- Commercial Director, Hospitality Sales Manager, Event delivery teams, Marketing and Finance, Customer Services.
Key Responsibilities
- Be the main administrative point of contact for selected corporate clients
- Establish excellent customer relationships and provide a high standard of service to both internal and external customers handling incoming enquires both over the phone and email.
- Assist with the sales process as directed by providing relevant information and administration support with proposals, quotes and templates, creating and updating Optimo, or relevant systems accordingly.
- Manage pricing and agreed allocations on Delphi, to ensure maximum occupancy.
- Provide additional telephone and email support for incoming enquiries, distribution of email into the sales inbox, and support on specific client projects.
- Oversee weekly and monthly reporting for Corporate Sales and International, including yield reports, revenue reporting and contracted status. Provide pdq sales reports to finance
- Raise PO’s, invoices, credit notes and updating relevant systems
- Collate data and create sales reports for sales analysis by the Head of Sales
- Complete agents / third party invoicing weekly and raise any outstanding credits to manage and minimise customer debt.
- Administer, update and maintain marketing plan, ensuring an up to date view of marketing spend. Ensure deadlines for content to be provided to the marketing team are met. Ensure venue directories are correct and up to date.
- Creating & updating user manuals – Delphi user manual, sales process, C&B manual, DDR’s, AV Packages.
- Assist with varied sales administrative tasks and broad Sales team ad hoc projects as and when required.
- Attend Networking events and promote Silverstone as a venue where appropriate.
- Support with market research, current trends, competitor analysis reports
Team Responsibilities
- Help to create a welcoming and professional environment and proactive culture within the department
- Professional presentation, both physically and in all aspects of work and conduct, in order to reflect the Silverstone values
- Contribute to the personnel aspects of any Health & Safety matters as required to maintain the implementation of best practice methods and policies across the Circuit and Estate
- Operate in accordance with SCL Policies at all times
Performance Responsibilities
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process
- Budget management
- Teamwork
Skills, Knowledge and Expertise
- Passionate and well organised professional with strong customer relations experience
- Polite with excellent persuasive communication skills.
- An eye for detail with excellent oral and written communication
- Advanced Microsoft Office Word and Excel computer skills
- Flexible approach to work and hours
- Full clean UK driving licence
