Operations Coordinator
Application Deadline: 14 April 2025
Department: Venue Services
Employment Type: Permanent - Full Time
Location: Silverstone
Description
We are seeking an enthusiastic, organized, and initiative-taking Operations Coordinator to provide crucial administrative support to the Head of Venue Operations.
This role will contribute to the smooth and efficient running of Silverstone's operations, with a key focus on supporting our commitment to accessibility and inclusion. This role requires an initiative-taking individual with strong administrative skills and a passion for ensuring equitable access for all. The ideal candidate will possess a blend of operational support experience, project management and a foundational understanding of accessibility principles and best practices. As well as possessing strong critical thinking skills and thriving in a fast-paced environment who will contribute to a culture of excellence and creativity.
Key Relationships
- Venue Operations teams (Venue Services, Facilities and Estates, Logistics and Accreditation)
- Internal departments (sustainability, Escapade, finance, marketing, catering, hospitality, health & safety, security, corporate, BGP and public events teams).
- External third-party contractors and suppliers
Key Responsibilities
- Administrative Support: Provide proactive assistance to the Head of Venue Operations, including initiative-driven diary and email management.
- Assist in reviewing and maintaining operational documents, standards, and processes.
- Contribute to department and team management, identify ways to improve efficiency and working methods.
- Ensure timely and accurate completion of departmental reports.
- Project Support: Support various operational projects and initiatives. Acting as the point of contact coordinating needs of various internal and external stakeholders, whilst working within budget parameters.
- Assist with strategies business projects to enhance venue and facility evolution.
- Consult directly with suppliers & contractors to negotiate, procure and order products and services in accordance with financial procedures and the best possible standard is obtained.
- Accessibility: Support the delivery of the Accessibility Improvement Plan, ensuring key criteria are met across all events and operations. Working with internal departments and external stakeholder.
- Consult with internal departments on venue and event preparedness.
- Identify improvement opportunities through industry knowledge fan feedback.
- Support the development of the customer journeys for our diverse client groups.
Team Responsibilities
- Help to create a professional environment and initiative-taking culture within the department.
- Professional presentation reflecting the Silverstone values.
Performance Responsibilities
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process.
- Ownership and completion of tasks and projects in a timely manner.
- Teamwork.
Skills, Knowledge and Expertise
- A relevant Business or Events Degree.
- Experience working within the events industry ideally within large venues.
- Understanding of accessibility principles and guidelines with a passion for promoting accessibility and inclusion.
- Strong IT skills, particularly in Microsoft packages (Teams, Word, Outlook, Excel, and PowerPoint). Experience of using a project management system is highly desirable.
- Flexible approach to working hours, including weekends and evenings when necessary.
- Effective communication and people skills including the ability to influence effectively.
- Excellent customer service skills.
- Adaptability and the ability to jump in at the deep end.
- Strong Health and Safety awareness.
- Ability to work to deadlines and under pressure in a team environment, with multiple projects.
- Proactive & solution driven, with a can-do attitude.
- Confident and enthusiastic with an initiative-taking approach
- Full clean UK driving licence.
