We have an exciting opportunity for an IT Service Desk Analyst to join our IT Infrastructure Team! As the first point of contact for IT requests and incidents within F1, working in a small, close-knit team, you will ensure all jobs are logged to the correct team and deliver high-level customer service.
Responsibilities:
Answer calls/emails, log them into Jira Service Desk, and assign to relevant teams.
Monitor support analysts' locations and reassign jobs as needed.
Review and maintain logged jobs, escalate when necessary, and follow up until resolution.
Provide phone support for first-level issues (e.g., account lockouts, password changes).
Triage tickets, gather information, and complete basic troubleshooting.
Handle service requests (e.g., equipment distribution, security group updates).
Maintain departmental documentation and hardware logs.
Support users with mobile phones and liaise with the mobile provider.
Procure and set up mobile devices, keeping records updated.
Create and manage user accounts in line with IT policy and SOX compliance.
Create orders in the procurement system as directed
Liaise with third-party suppliers for hardware, software, and maintenance.
Manage new starter and leaver procedures, including IT inductions and hardware returns.
Ensure licenses are maintained and renewed
Follow the change management process and ensure SOX and GDPR compliance.
Essential Skills & Qualifications:
Minimum A Levels or Equivalent/ITIL Foundation
Experience on a Service Desk or similar role
Knowledge of Windows OS, MS Office Suite, and PC Hardware
Excellent customer service and communication skills
Good organizational and time management skills
Flexible, friendly, and approachable attitude
Ability to work well in a team
For more detail, salary and company information, use the apply link
