Retail Assistant Manager
Application Deadline: 14 March 2025
Department: Catering Casual Support Team
Employment Type: Zero Hours
Location: Silverstone
Description
The successful candidate will have experience of managing and supervising a busy department in a Multi-site catering establishment. You will have the ability to embrace innovation and address problems in a practical manner and have exceptional communication skills. You will also have the professionalism, motivation and ability to drive standards within the department and wider centre.
Key Relationships
- Retail Manager
- Catering Supervisors and General Assistants
- Kitchen Staff
- Event Managers
- Customers
- Relevant SCL departments.
Key Responsibilities
- Have practical working knowledge of systems, processes and procedures across the department.
- Create a friendly award-winning team mentality
- Maintain a professional standard with all stakeholders
- Ensure areas are set to SOPs, and correctly staffed.
- To assist the Retail Manager with all aspects of compliance and health and safety procedures in all operational areas.
- Responsible for the implementation and delivery of SOPs and presentation for the catering operation.
- Strict Stock control in guidance with operational procedures
- Always ensuring a culture of excellent customer service.
- On the day, take the lead and act as the point of contact for staff and SCL department queries and manage the planning and delivery of the catering operation.
- Ensure that all food is served and presented in accordance with SOPS.
Team Responsibilities
- To adhere to rules and best practice of Hygiene, Health and Safety always to ensure full compliance with all relevant current legislation.
- To live, breath Silverstone’s Values
- Work with the Retail Manager to build a friendly hardworking culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly and in harmony
- Promote excellent customer service.
- Maintain Uniform standards
- Ensure the catering areas are set. Point of sale products are optimally displayed to drive sales, to agreed standards.
Performance Responsibilities
Performance will be monitored against the following:
- Ownership and completion of agreed business priorities in a timely manner
- Teamwork
Skills, Knowledge and Expertise
- At least one years’ Management experience in a similar retail catering environment.
- Excellent customer service and client awareness always.
- A strong leader who can attract and retain an empowered team to deliver a great customer experience.
- The highest standard of personal presentation.
- An individual who enjoys hard work and a challenge and the ability to cope under pressure in a busy and face paced environment.
- A self-starter who can maximise the right sales opportunities with creativity and flair and the ability to organise and control events to deliver profit growth.
- Full clean UK driving licence.
- Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
- Flexible approach to working hours.
- Good communication skills.
