Hospitality Customer Service Advisor
Application Deadline: 28 February 2025
Department: Customer Services
Employment Type: Fixed Term - Full Time
Location: Silverstone
Description
To be a proactive member of the customer service team ensuring that a high level of service is provided to all customers and clients.
Ensure that all contact points throughout the customer journey are reflective of the brand and high standards, exceeding expectations. Have a customer-centric attitude and ability to work on multiple events at one time and keep a clear head throughout.
*This position is a 6 month full-time contract
Key Relationships
- Hospitality Events Manager
- Marketing
- IT Support
- Hospitality Team
- Customer Service Team
Key Responsibilities
- Manage the day-to-day hospitality enquiries
- Ensure all operational systems are working and up to date.
- Maintain and foster positive relationships to enhance sales.
- Provide accurate product and up to date service information.
- Proactively offer good customer service to all customers across all products
- Handle and resolve customer complaints within role boundaries.
- Identify and escalate priority customer issues!
- Provide customer service at events key events, such as the F1. MotoGP and Festival.
- Complete administration tasks as and when requested and follow up customer calls where necessary
- Produce a debrief improvement plan post events.
Performance Responsibilities
Performance will be monitored against the following:
- Customer Satisfaction
- Professional presentation both physically and in all aspects of work in order to reflect Silverstone values.
- Service level of responding to customers in agreed time
- Objectives set through the Personal Development Review process
Skills, Knowledge and Expertise
- Excellent customer service skills.
- Responsibility, Adaptability, and Patience
- Good time keeping
- Flexible approach to working hours including weekends
- Excellent communicator articulate through written and verbal, good listening skills and telephone manner.
- Full Clean driver's license
- Works well as a team player and uses own initiative
- Passionate about customer care.
