Hendrick MotorsportsLocation: 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262
Hendrick Motorsports, a championship-winning NASCAR operation, is seeking a dynamic and detail-oriented Contract Manufacturing Business Specialist. This pivotal role will support our expanding Technical Solutions Group (TSG), contributing to the success of the fastest growing sector of the company. We’re looking for a team player with a positive attitude, a passion for excellence, and a commitment to delivering top-tier results in a rapidly evolving environment.
In this role, you will efficiently manage the TSG office, provide direct support to its Executives, and assist in sales and marketing initiatives. The ideal candidate is highly self-sufficient, proactive, and adaptable to the evolving needs of the TSG. They should be comfortable working independently, managing multiple tasks with minimal supervision, and thriving in a dynamic, fast-paced setting.
Supervisory Responsibilities: None.
Essential Duties and Responsibilities include the following:
Administrative Support:
- Provide administrative support to Executives and department heads, including scheduling meetings, managing calendars, and handling correspondence.
- Draft, proofread, and edit documents, presentations, and reports as needed.
Office Management:
- Oversee day-to-day office operations, ensuring a smooth and efficient workflow.
- Manage office supplies inventory, including ordering, restocking, and ensuring the availability of essential items.
- Organize and maintain office filing systems, ensuring records are up to date and accessible.
- Coordinate with vendors and service providers for office maintenance, repairs, and equipment needs.
Meeting and Event Coordination:
- Schedule and organize meetings, conferences, and department events, including catering and technology setup.
- Prepare meeting agendas, take minutes, and follow up on action items as needed.
- Assist in the planning and execution of company events, team-building activities, and client meetings.
Communication and Liaison:
- Serve as the point of contact between the Technical Solutions Group and its clients, facilitating communication and information flow.
- Act as a liaison between Executives and internal/external stakeholders, handling inquiries and directing them appropriately.
- Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
Sales and Marketing Support:
- Assist the Sales and Marketing departments in creating and editing marketing decks, presentations, and promotional materials.
- Participate in the planning and execution of marketing campaigns, ensuring consistency with brand messaging.
- Attend trade shows and industry events to represent the company, work booths, and engage with potential clients.
- Collect and analyze feedback from trade shows and events to refine marketing strategies.
Project Support:
- Assist with project management tasks, including tracking deadlines, preparing project documentation, and coordinating team efforts.
- Support cross-functional projects by gathering information, compiling reports, and ensuring timely completion of tasks.
- Contribute to the development and implementation of new office processes and workflows.
- Handle any additional tasks or responsibilities that arise, adapting to the evolving needs of the team and organization.
Customer Service:
- Greet visitors and clients, ensuring a welcoming and professional atmosphere in the office.
- Answer and direct phone calls, address inquiries and resolving issues or directing them to the appropriate person.
- Provide exceptional customer service to internal and external stakeholders, ensuring their needs are met efficiently.
Qualifications:
- Accountability - accept responsibility and account for his/her own actions.
- Accuracy - perform work accurately and thoroughly.
- Analytical Skills - possess critical thinking and reasoning skills to solve a problem.
- Business Acumen - grasp and understand business concepts and issues.
- Verbal Communication - ability to communicate effectively with others verbally.
- Written Communication - demonstrate an ability to communicate in writing clearly and concisely.
- Customer-Oriented - ability to take care of the customers’ needs while following company procedures.
- Detail-Oriented - pay attention to the minute details of a project or task.
- Ethical - demonstrate conduct conforming to a set of values and accepted standards.
- Honesty/Integrity – to be truthful and seen as credible in the workplace.
- Interpersonal – ability to get along well with a variety of personalities and individuals.
- Organized - demonstrate being organized or following a systematic method of performing a task.
- Reliability - demonstrate being dependable and trustworthy.
Desired Education:
o GED
o High School Diploma
o Associate Degree
√ Bachelor Degree
o Master Degree
o Doctorate Degree
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Must always demonstrate the highest ethical standards and trustworthiness. Will maintain a high degree of accuracy with specific attention to detail. Requires ability to work independently and in a team environment. Must demonstrate exceptional planning, organization, and execution skills. Needs ability and willingness to prioritize and realign priorities when situations change. Must have a positive attitude in the face of difficult or dynamic circumstances. Should be able to handle a fast-paced, multi-tasking environment and be able to prioritize effectively. Experience in a professional sports team preferred.
Computer Skills:
Requires high level proficiency with all Microsoft Office programs, including extensive experience with Outlook, Word, PowerPoint, and Excel.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Must maintain the highest degree of confidentiality. Should demonstrate exceptional written and oral communication skills.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
Requires vision (near, distance) and sense of touch. Constantly sits. Frequently stands, walks, manually manipulates, and lifts/carries up to 20 pounds.
Environment Demands:
Primarily works indoors in an office environment.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Requires an ability to anticipate and deliver upon the needs of the organization. Will provide and apply creative solutions to maintain workflow. Will solve practical problems and deal with a variety of dynamic situations. Must have strong organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and meet deadlines.
Core Values
Hendrick Motorsports expects all employees to exemplify the following core values:
Integrity
We believe in doing what is right for fellow team members and our clients. We will uphold the core values of Hendrick in every action we take and every decision we make.
Winning
We are passionate about continuing the Hendrick tradition of winning. We are empowered to overcome obstacles, and we do what it takes to satisfy our clients, lift up our team, and build performance.
Teamwork
We believe that people are the most important part of Hendrick. We believe through trust and respect everyone achieves more. We will work together to use our diverse individual talents and skills.
Enthusiasm
We genuinely desire our clients to know that we value them and care about them. We will recommit ourselves every day to exceeding the expectations of our clients.
Accountability
At all levels, we will live up to our commitments and hold one another accountable. We take ownership of problems and challenges that confront us and ensure that they are resolved to the satisfaction of all parties.
Improvement
We will continuously take the initiative to find ways to do our work better, smarter, and faster. We will help each other improve. We will use Hendrick resources to seek opportunities for growth and development.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job cannot be performed remotely.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
