Global Ops COE - GM Fleet CRM/RLM Support Senior Analyst

General Motors • Full-time • 19h ago

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.

What You’ll Do

Data and Reporting
- Maintain production data integrity through data audits
- Create, manage, and maintain necessary Salesforce reports and dashboards
- Coordinate the delivery of insights to appropriate teams using new, existing or curated data
User Management and Training
- Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
- Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
- Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes
Sprint Planning and Support
- Support gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards
- Tracking sprint plans, timelines and distributing release notes for business facing capabilities
- Support new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launched
- Managing a release calendar accessible for business with links to sprint plans

Your Skills & Abilities (Required Qualifications)

2+ Years Salesforce Experience
3+ Years Product Management Experience
Unique combination of being business-minded and highly analytical
Experience working with technical & functional resources and following an Agile based delivery methodology
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Demonstrate self-motivation and the ability to grasp concepts quickly
Salesforce Certification a plus

What Will Give You A Competitive Edge (Preferred Qualifications)

Embrace data driven & customer insights to inform plans, launches, and iterations
Highly proficient in oral and written communication skills
Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
Desire to work in a complex and evolving environment and to bring an innovation mindset
Comfort working in a fast-paced start-up technology environment is essential
Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint

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