We're looking for a highly motivated and detail-oriented professional to join our Ansys Customer Excellence (ACE) Worldwide Operations team. As a Sales Operations, Sr Assistant, you will perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.
Your responsibilities will include independently managing customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution. You will also coordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.
In addition, you will support consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification. You will collaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.
To succeed in this role, you will need to possess excellent interpersonal and communication skills, with proficiency in both written and spoken English. You will also need to be able to work both independently and collaboratively to drive improvements and elevate customer satisfaction.
As a member of our ACE Worldwide Operations team, you will be part of a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives. We are a growth-oriented organization that values innovation, collaboration, and continuous improvement.
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