The IT Technician's role encompasses daily technical support and management of IT resources, focusing on end-user satisfaction, troubleshooting, and system maintenance. This position is pivotal in maintaining the organisation's IT environment.
Key responsibilities include:
- Providing technical assistance and prompt troubleshooting to end-users for hardware and software issues, ensuring minimal disruption to their work.
- Maintaining, repairing, and upgrading desktops, laptops, peripherals, and other hardware equipment as needed.
- Installing, configuring, and updating software applications, ensuring proper functionality.
- Assisting in network configuration and maintenance, resolving connectivity issues.
- Implementing and maintaining security measures, including access controls and antivirus software.
- Maintaining accurate records of hardware and software inventory, configurations, and support requests.
- Using the IT ticketing system to efficiently track, prioritise, and resolve technical issues.
- Performing routine maintenance tasks such as system updates and patches.
Requirements include:
- Proficiency in desktop and server operating systems (Windows, Linux, etc.).
- Basic knowledge of network protocols and configurations.
- Hardware troubleshooting and maintenance skills.
- Familiarity with software installation, configuration, and updates.
- Understanding of cybersecurity best practices.
- Good level of written English proficiency, a strong oral communication skill would be viewed as a plus.
XML job scraping automation by YubHub
