At Honda, we're looking for individuals with diverse backgrounds, experiences, and a strong work ethic to join our team. As a Member Services Representative, you'll be responsible for understanding and performing a broad variety of member services, including transactions, filing disputes, educating members on e-services, and assisting with questions and concerns regarding their accounts. You'll need to have a working knowledge of all HFCU deposit and consumer loan products, and services to refer and direct members to the appropriate person or department. Effective communication and customer service skills are essential in this role, as you'll interact with members in a professional and courteous manner.
Operational/Technical Skills:
- Products/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products, and services to refer/direct members to the appropriate person/department.
- Policies/Procedures/Compliance: Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day-to-day operations.
- Emerging areas: This also includes educating members on new technologies provided by HFCU
Sales and Service:
- Effectively and confidentially interacts with members in a professional and courteous manner while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or refer products and services to meet those needs.
- Strong working knowledge of customer service to effectively and confidently meet customer service expectations and metrics.
- Effective and confident in moving beyond the member's initial request and offering additional education/opportunities to the member
- Member interaction may be inbound or outbound
Team Oriented:
- Able to work within a team to accomplish the overall goals/products/services regardless of one's own area
Qualifications, Experience, and Skills:
- High School Diploma or GED Equivalent
- Minimum 1+ recent years customer service and sales skills
- Preferred financial institution experience
- Preferred cash handling experience
- Professionalism
- Ability to multi-task
- Decision making skills
- Self-motivation
Total Rewards:
- Competitive Base Salary
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
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