Your Role
Key responsibilities in your new role
As an IT Senior Engineer, you will deliver high-quality support to the user community while ensuring smooth operation of IT systems and hardware. You will collaborate across teams to maintain efficient service delivery and support business continuity.
- Provide Premium customer support to the user community with a high level of Professionalism
- Deploy, troubleshoot, and support Standardized operating systems and IT hardware including computers, mobile devices, printers, and video conferencing systems
- Manage Tickets, tasks, and projects proactively while ensuring timely Status updates
- Maintain and control Hardware inventory with strong Attention to detail and organization
- Ensure compliance with Deadlines and prioritization while coordinating effectively with users
- Collaborate within a Cross-functional IT team across multiple departments and sites
- Act as a Primary point of contact for Second-level support and Incident management both onsite and remote
- Coordinate and optimize the IT hardware supply chain while managing the End-of-life lifecycle of workplace assets and accessories
Your Profile
Qualifications and skills to help you succeed
We are looking for a proactive and service-oriented professional with strong communication skills and a structured way of working. The ideal candidate demonstrates accountability, teamwork, and a customer-focused mindset.
Mandatory requirements
- Bachelor’s degree in Information Technology, Computer Systems or related field
- 3+ years of experience in IT technical support
- Knowledge of Ticket handling, IT standards, concepts, and technologies
- Strong ability to manage Tasks independently with a proactive and organized approach
- Fluent in English (Written and Spoken) including technical terminology
Please send us your CV in English
Contact:
Nathaly Cervantes
WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
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