This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Ohio. Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network.
What you'll do
The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates.
- Achievement of assigned Parts sales objectives
- Achievement of assigned Customer Satisfaction Respect For Time objectives
- Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura
- Achievement of Overall Customer Satisfaction objectives
- Achievement CPRO objective – 1.5% Increase
- Achievement of Accessory sales objectives
- Achievement Training Certification objectives
- Achievement of assigned Recall Completion objective
What you need
- Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
- Minimum 5 years of auto parts and service wholesale and/or retail experience
- Automotive service wholesale and/or retail experience strongly preferred
- Knowledge of OEM automotive warranty policies and procedures preferred
- Understanding of financial statements and accounting concepts
- Demonstrated sales ability
- Strong communication, analytical, business planning and organizational skills
- Highly developed customer relations skills
- Proficiency in MS Office applications (Word, Excel, and PowerPoint)
- Familiarity with using web-based software and smartphone applications
