Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers dealerships within the entire Western Region. The selected candidate must live within a 50-mile radius of Westlake Village, CA or relocate to assigned territory. This job may be eligible for relocation benefits.
The Role
Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!
What You'll Do (Responsibilities)
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Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
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Create a customer centric culture of empowerment, results focused mindset and drive change management
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Extreme ownership of Zone Revenue, Retention & Customer Experience
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Lead and manage the Zone team to execute activities and achieve performance goals
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Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustments
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Responsible for driving revenue growth and achieving KPIs
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Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
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Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation
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KPIs: SRT sales objective, CP RO, NPS, Retention, STS Training, Field Action, EV Training & Compliance
Skills/Qualifications:
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Bachelor's Degree or equivalent experience
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7 years of relevant experience
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3-5+ years of experience leading, guiding and improving dealership fixed operations
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3-5 + years of Leading, Coaching and Developing People
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Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
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Advanced knowledge of Dealership Service & Parts Operations:
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Automotive Parts and Service Systems
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Dealer Operating Report & Fixed Analysis Tools
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Dealership profit department’s structure and interconnectivity
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Consultative Selling Skills
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Effective oral and written persuasive and informative communication skills
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Effective in analytical and critical thinking skills
What Can Give You a Competitive Edge (Preferred Qualifications)
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Effectively Inspires & Motivates Others to Achieve High Performance
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Successfully builds and maintains strong internal/external relationships
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Successfully Drives for Results & Drives Change Management
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Effectively demonstrates Informative and Persuasive communication skills
Competencies:
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Effectively Inspires & Motivates Others to Achieve High Performance
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Successfully builds and maintains strong internal/external relationships
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Successfully Drives for Results & Drives Change Management
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Effectively demonstrates Informative and Persuasive communication skills
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Effectively works autonomously with strong Time Management & Prioritization Skills
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Effective With Timely Problem Solving
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Consistently Demonstrates Innovation and Creativity
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Consistently Demonstrates Initiative & Adaptability
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Strong Customer Orientation
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
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The salary range for this role is ($149,500 - $199,800). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
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Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
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Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
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