What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
Job Purpose
This position reports to the Alpharetta, Georgia facility but will cover FT Lauderdale territory. Therefore, we are seeking candidates that are willing to relocate to that area. Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of < minutes Honda / < minutes Acura
Achievement of Overall Customer Satisfaction objectives
Achievement CPRO objective – 1.5% Increase
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of assigned Recall Completion objectives
Qualifications, Experience, and Skills
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
Working Conditions
This position requires frequent travel and possibility of relocation
Life at Honda
We’re working together to build strong communities inside and outside. Link Culture
Benefits
Our benefits go beyond just salary and retirement savings to support your overall well-being. Inclusion
Inclusion
We value individuality. experiences that have shaped your world. A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success. Learn more
