What you'll do
This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Ohio Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction Respect For Time objectives Achievement of oil change service time of < minutes Honda / < minutes Acura Achievement of Overall Customer Satisfaction objectivesAchievement CPRO objective – 1.5% Increase Achievement of Accessory sales objectives Achievement Training Certification objectives Achievement of assigned Recall Completion objective
What you need
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experienceMinimum 5 years of auto parts and service wholesale and/or retail experienceAutomotive service wholesale and/or retail experience strongly preferredKnowledge of OEM automotive warranty policies and procedures preferredUnderstanding of financial statements and accounting conceptsDemonstrated sales abilityStrong communication, analytical, business planning and organizational skillsHighly developed customer relations skillsProficiency in MS Office applications (Word, Excel, and PowerPoint)Familiarity with using web-based software and smartphone applications
Why this matters
This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.
