What this role is and why it existsThis role exists to manage daily intake and triage of customer cybersecurity requests, lead and mentor Customer Assessment Analysts, coordinate with IT, cybersecurity, business units, and customers, streamline and automate customer request processes, provide metrics and identify trends in customer security requests, and review team responses and ensure accurate, timely communication.## What you'll do- Manage daily intake and triage of customer cybersecurity requests- Lead and mentor Customer Assessment Analysts- Coordinate with IT, cybersecurity, business units, and customers- Streamline and automate customer request processes- Provide metrics and identify trends in customer security requests- Review team responses and ensure accurate, timely communication## What you need- Strong knowledge of NIST CSF, ISO 27001, and risk domains- Project management and process improvement skills- Proficiency in Microsoft Office- Bachelor's degree or higher- 2+ years of direct customer experience- Preferred: SANS/ISC2/CompTIA, PMP certifications## Why this mattersThis role improves customer satisfaction and trust in Ansys's security, enhances process efficiency and response times, supports business units with accurate data security information, drives automation and best practices in customer assessments, identifies trends to inform strategy and product improvements, and builds a culture of accountability and excellence.
