Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers the Des Moines, Iowa market. The selected candidate must live in territory or relocate to Des Moines, Iowa or surrounding area. Relocation may be provided.
The Role
Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!
What You'll Do (Responsibilities)
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Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
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Create a customer centric culture of empowerment, results focused mindset and drive change management
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Extreme ownership of Zone Revenue, Retention & Customer Experience
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Lead and manage the Zone team to execute activities and achieve performance goals
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Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustments
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Responsible for driving revenue growth and achieving KPIs
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Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
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Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation
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KPIs: SRT sales objective, CP RO, NPS, Retention, STS Training, Field Action, EV Training & Compliance
Skills/Qualifications:
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Bachelors Degree or equivalent experience
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7 years of relevant experience
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3-5+ years of experience leading, guiding and improving dealership fixed operations
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3-5 + years of Leading, Coaching and Developing People
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Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
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Advanced knowledge of Dealership Service & Parts Operations:
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Automotive Parts and Service Systems
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Dealer Operating Report & Fixed Analysis Tools
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Dealership profit department’s structure and interconnectivity
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Consultative Selling Skills
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Effective oral and written persuasive and informative communication skills
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Effective in analytical and critical thinking skills
What Can Give You a Competitive Edge (Preferred Qualifications)
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Effectively Inspires & Motivates Others to Achieve High Performance
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Successfully builds and maintains strong internal/external relationships
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Successfully Drives for Results & Drives Change Management
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Effectively demonstrates Informative and Persuasive communication skills
Competencies:
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Effectively Inspires & Motivates Others to Achieve High Performance
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Successfully builds and maintains strong internal/external relationships
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Successfully Drives for Results & Drives Change Management
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Effectively demonstrates Informative and Persuasive communication skills
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Effectively works autonomously with strong Time Management & Prioritization Skills
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Effective With Timely Problem Solving
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Consistently Demonstrates Innovation and Creativity
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Consistently Demonstrates Initiative & Adaptability
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Strong Customer Orientation
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